Braganza et al 2021 PPC gigification.pdf (609.49 kB)
Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management
journal contribution
posted on 2023-06-10, 05:01 authored by Ashley Braganza, Weifeng Chen, Ana Canhoto, Serap SapInnovative and highly efficient Artificial Intelligence System Automation (AI-SA) is reshaping jobs and the nature of work throughout supply chain and operations management. It can have one of three effects on existing jobs: no effect, eliminate whole jobs, or eliminate those parts of a job that are automated. This paper focuses on the jobs that remain after the effects of AI-SA, albeit with alterations. We use the term Gigification to describe these jobs, as we posit that the jobs that remain share characteristics of gig work. Our study examines the relationship between Gigification, job engagement and job satisfaction. We develop a theoretical framework to examine the impact of system automation on job satisfaction and job engagement, which we test via 232 survey responses. Our findings show that, while Gigification increases job satisfaction and engagement, AI-SA weakens the positive impact of Gigification on these important worker outcomes. We posit that, over time, the effects of AI-SA on workers is that full-time, permanent jobs will give way to gigified jobs. For future research, we suggest further theory development and testing of the Gigification of operations and supply chain work.
History
Publication status
- Published
File Version
- Accepted version
Journal
Production Planning & ControlISSN
0953-7287Publisher
Informa UK LimitedExternal DOI
Page range
1-14Department affiliated with
- Management Publications
Notes
This is an Accepted Manuscript version of the following article, accepted for publication in Production Planning & Control. https://doi.org/10.1080/09537287.2021.1882692. It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2022-10-06First Open Access (FOA) Date
2022-10-06First Compliant Deposit (FCD) Date
2022-10-05Usage metrics
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