Canhoto and Wei 2021.pdf (1.67 MB)
Stakeholders of the world, unite!: Hospitality in the time of COVID-19
journal contribution
posted on 2023-06-10, 05:01 authored by Ana Isabel Canhoto, Liyuan WeiThe COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.
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Publication status
- Published
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- Accepted version
Journal
International Journal of Hospitality ManagementISSN
0278-4319Publisher
Elsevier BVExternal DOI
Volume
95Page range
a102922 1-12Department affiliated with
- Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2022-10-06First Open Access (FOA) Date
2022-10-06First Compliant Deposit (FCD) Date
2022-10-05Usage metrics
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