Socio technical capabilities for blockchain implementation by service providers multiple case study of projects with transaction time reduction and.pdf (1.99 MB)
Socio-technical capabilities for blockchain implementation by service providers: multiple case study of projects with transaction time reduction and quality improvement objectives
journal contribution
posted on 2023-06-10, 04:47 authored by Atanu Chaudhuri, Manjot Singh Bhatia, Nachiappan SubramanianNachiappan Subramanian, Yasanur Kayikci, Manoj DoraThe objectives of this paper are to analyse how blockchain can help in transaction time reduction and quality improvement in supply chains. It also aims to identify the social and technical capabilities needed by the service providers for blockchain implementation and how those capabilities vary between the projects. To achieve the above mentioned objectives, a multiple case study approach is followed, and data are collected from the service providers that have implemented blockchain technology with their customers. We conduct task-technology fit (TTF) analysis to assess the suitability of blockchain to address the tasks to be completed, considering customer needs. The TTF analysis shows that some additional technological solutions related to communication support and user experience design need to be implemented together with the blockchain platform. We then identify common social and technical capabilities, such as empathising with customers and system design, to facilitate implementation and contingent capabilities that vary across different types of blockchain implementation projects. We also develop a process model, a generalisable framework for blockchain implementation and related propositions. The findings from this study will provide guidance to the blockchain service 2 providers to emphasise social and technical capabilities for quality improvement and transaction time reduction from blockchain implementation.
History
Publication status
- Published
File Version
- Published version
Journal
Production Planning and ControlISSN
0953-7287Publisher
Taylor & FrancisExternal DOI
Page range
1-14Department affiliated with
- SPRU - Science Policy Research Unit Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2022-09-22First Open Access (FOA) Date
2022-11-02First Compliant Deposit (FCD) Date
2022-09-21Usage metrics
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