CSR marketing through social media and contextual effects on stakeholder engagement: a multinational cross-industry analysis

Khalili Nasr, Arash, Rashidirad, Mona, Yoganathan, Vignesh and Salehi Sadaghiani, Ashkan (2022) CSR marketing through social media and contextual effects on stakeholder engagement: a multinational cross-industry analysis. Information Systems Frontiers. pp. 1-18. ISSN 1387-3326

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Abstract

Multinational Enterprises (MNEs) use social media to reach a global audience. Simultaneously, Corporate Social Responsibility (CSR) has become an important feature of MNEs’ communications with stakeholders via social media. It is, therefore, important to understand the country and industry level differences in how stakeholders engage with CSR communications of MNEs via social media. We examine this across four countries and three industries by focusing on stakeholders’ engagement with CSR (vs. non-CSR) posts on Twitter. We find significant differences across industries within countries for three separate aspects of behavioural engagement (likes, retweets and replies). In addition, CSR posts have a positive effect on stakeholder engagement based on likes and retweets at the industry-within-country level. Moreover, CSR posts are not fully effective in developed countries. Hence, achieving legitimacy through CSR on social media is a complex challenge, requiring a nuanced understanding of stakeholder reactions based on specific industry and country contexts.

Item Type: Article
Keywords: Multinational Enterprises (MNEs), Corporate Social Responsibility (CSR) communications, Legitimacy Theory, Stakeholder Engagement, Multilevel Generalised Structural Equation Model
Schools and Departments: University of Sussex Business School > Strategy and Marketing
SWORD Depositor: Mx Elements Account
Depositing User: Mx Elements Account
Date Deposited: 28 Mar 2022 07:49
Last Modified: 12 Aug 2022 12:30
URI: http://sro.sussex.ac.uk/id/eprint/105039

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