How can we create safe smart cities? A qualitative analysis from a multiple stakeholders' perspective

Stagno, Emanuela and Dorotic, Matilda (2022) How can we create safe smart cities? A qualitative analysis from a multiple stakeholders' perspective. EMAC Annual Conference 2022, Corvinus University of Budapest, 24-27 May 2022. Published in: Proceedings of the European Marketing Academy. EMAC (Accepted)

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A ‘smart city’ refers to various information technology solutions to make city a better place to live and work. Nevertheless, such technological advances are also rapidly changing public decision-making and functioning of societies, bringing both benefits and threats. The paradox of increasing efficiency and, at the same time, increasing potential harm to citizens occurs particularly in the domain of smart city safety solutions. This paper explores the tensions of decision-makers and implementers of smart city safety technologies (e.g., government and municipality officials, law enforcement, businesses, and academics) and investigate the main success factors, benefits, and risks that these actors see in creating a safe smart city. We conducted seven focus groups with diverse stakeholders to investigate the present and future of smart cities. Our findings contribute to better understand what a safe smart city means and how policy makers and companies can work together to make it happen.

Item Type: Conference Proceedings
Schools and Departments: University of Sussex Business School > Strategy and Marketing
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SWORD Depositor: Mx Elements Account
Depositing User: Mx Elements Account
Date Deposited: 25 Mar 2022 10:30
Last Modified: 01 Apr 2022 10:18

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