A value driven method for the design of performance based services for manufacturing equipment.pdf (2.2 MB)
A value-driven method for the design of performance-based services for manufacturing equipment
Version 2 2023-06-12, 08:08
Version 1 2023-06-10, 01:24
journal contribution
posted on 2023-06-12, 08:08 authored by Maria HolgadoMaria Holgado, Marco MacchiIndustrial services are increasingly becoming more relational and customer-oriented, due to manufacturers’ adoption of servitisation approaches and product service system offerings. Challenges remain regarding the effective design and delivery of these new offerings, and the understanding of their actual value for both providers and customers. This work focuses on one specific type of product service systems in the context of manufacturing equipment: result-oriented or performance-based services, which aim at delivering an outcome rather than selling the equipment to the customer. A proposal of a value-driven method for their design that engages the customer in the process is presented. This new method has been applied to a real industrial life setting through an application case, involving the service provider and its customer, and targeting manufacturing equipment within customers’ plant. Results indicate the effectiveness of this prescriptive approach. Reported benefits from participants refer to its flexibility, adaptability and applicability for different types of equipment, as well as its potential to help providing a modular service portfolio adequate to equipment specific context and requirements.
History
Publication status
- Published
File Version
- Published version
Journal
Production Planning and ControlISSN
0953-7287Publisher
Taylor & FrancisExternal DOI
Page range
1-17Department affiliated with
- Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2021-10-13First Open Access (FOA) Date
2021-12-08First Compliant Deposit (FCD) Date
2021-10-13Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC