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A value driven method for the design of performance based services for manufacturing equipment.pdf (2.2 MB)

A value-driven method for the design of performance-based services for manufacturing equipment

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Version 2 2023-06-12, 08:08
Version 1 2023-06-10, 01:24
journal contribution
posted on 2023-06-12, 08:08 authored by Maria HolgadoMaria Holgado, Marco Macchi
Industrial services are increasingly becoming more relational and customer-oriented, due to manufacturers’ adoption of servitisation approaches and product service system offerings. Challenges remain regarding the effective design and delivery of these new offerings, and the understanding of their actual value for both providers and customers. This work focuses on one specific type of product service systems in the context of manufacturing equipment: result-oriented or performance-based services, which aim at delivering an outcome rather than selling the equipment to the customer. A proposal of a value-driven method for their design that engages the customer in the process is presented. This new method has been applied to a real industrial life setting through an application case, involving the service provider and its customer, and targeting manufacturing equipment within customers’ plant. Results indicate the effectiveness of this prescriptive approach. Reported benefits from participants refer to its flexibility, adaptability and applicability for different types of equipment, as well as its potential to help providing a modular service portfolio adequate to equipment specific context and requirements.

History

Publication status

  • Published

File Version

  • Published version

Journal

Production Planning and Control

ISSN

0953-7287

Publisher

Taylor & Francis

Page range

1-17

Department affiliated with

  • Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2021-10-13

First Open Access (FOA) Date

2021-12-08

First Compliant Deposit (FCD) Date

2021-10-13

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