IEEE - Holgado et al - 2014.pdf (1.08 MB)
Exploring the role of E-maintenance for value creation in service provision
conference contribution
posted on 2023-06-09, 14:02 authored by Maria HolgadoMaria Holgado, Marco MacchiTechnological innovations has always played an important role in economic growth and industrial productivity, but they have also potential to influence service industry. In particular, they can offer support to the process of servitization in manufacturing companies. This article presents a study regarding the prospective value that different technological innovations can offer to maintenance service provision. A review of different baseline technologies and a categorization of several types of E-maintenance tools and applications has been carried out in order to understand the new functionalities that can potentially bring to the provision of smart maintenance services. Moreover, a value analysis method for representing the contribution of tool categories to several value dimensions is presented here. This method can be used for identifying the best technological solution, matching both customer value and provider value, i.e. conforming a win-win situation for the parties involved in the service provision. Some preliminary results based on a survey are eventually given as a first test of its applicability.
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- Published
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- Accepted version
Journal
Proceedings of 2014 International Conference on Engineering, Technology and Innovation (ICE)External DOI
Page range
1-10Event name
2014 International Conference on Engineering, Technology and Innovation (ICE)Event location
Bergamo, ItalyEvent date
23-25 June 2014Book title
2014 International Conference on Engineering, Technology and Innovation (ICE)ISBN
9781479947365Department affiliated with
- Business and Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2018-08-03First Open Access (FOA) Date
2018-08-03First Compliant Deposit (FCD) Date
2018-08-02Usage metrics
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