EMAC 2018 submission1.pdf (188.79 kB)
Customers’ emotions in service failure and recovery: a meta-analysis
presentation
posted on 2023-06-09, 13:40 authored by Alexandra Poliakova, Sara Valentini, Chiara OrsingherNo description supplied
History
Publication status
- Published
File Version
- Accepted version
Presentation Type
- paper
Event name
47th EMAC 2018 Annual ConferenceEvent location
University of Strathclyde, Glasgow, UKEvent type
conferenceEvent date
May 29-June 1Department affiliated with
- Strategy and Marketing Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2018-06-07First Open Access (FOA) Date
2018-06-13First Compliant Deposit (FCD) Date
2018-06-06Usage metrics
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