Swift trust and commitment: the missing links for humanitarian supply chain coordination?

Dubey, Rameshwar, Altay, Nezih and Blome, Constantin (2017) Swift trust and commitment: the missing links for humanitarian supply chain coordination? Annals of Operations Research. ISSN 0254-5330 (Accepted)

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Abstract

Coordination among actors in a humanitarian relief supply chain decides whether a relief operation can be or successful or not. In humanitarian supply chains, due to the urgency and importance of the situation combined with scarce resources, actors have to coordinate and trust each other in order to achieve joint goals. This paper investigated empirically the role of swift trust as mediating variable for achieving supply chain coordination. Based on commitment-trust theory we explore enablers of swift-trust and how swift trust translates into coordination through commitment. Based on a path analytic model we test data from the National Disaster Management Authority of India. Our study is the first testing commitment-trust theory (CTT) in the humanitarian context, highlighting the importance of swift trust and commitment for much thought after coordination. Furthermore, the study shows that information sharing and behavioral uncertainty reduction act as enablers for swift trust. The study findings offer practical guidance and suggest that swift trust is a missing link for the success of humanitarian supply chains.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Depositing User: Joy Blake
Date Deposited: 14 Sep 2017 15:51
Last Modified: 14 Sep 2017 15:51
URI: http://sro.sussex.ac.uk/id/eprint/70204

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