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Developing organisational capabilities through customer-led systems integration projects: the case of the major project BT 21st Century Network in the UK
Traditional approaches to systems integration in major projects take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower engagement of the customer in the anticipation of potential issues involving a major project. Thus, this research investigates the implications of the customer, as opposed to a selected external supplier, assuming the role of systems/prime integrator. A case study approach is conducted on the major project BT 21st Century Network (BT21CN) to demonstrate that customer-led systems integration projects may provide more balance in the relationship and distribution of risks between supplier and customer, having a positive impact on project performance and on accelerating the development of BT’s organisational capabilities.
History
Publication status
- Published
File Version
- Published version
Journal
Journal of Business and ProjectsISSN
2236-0972External DOI
Issue
2Volume
8Page range
36-57Department affiliated with
- SPRU - Science Policy Research Unit Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2017-08-29First Open Access (FOA) Date
2017-08-29First Compliant Deposit (FCD) Date
2017-08-28Usage metrics
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