Value co-creation in the management of projects delivering integrated solutions: the case of BT Global Services in the UK

Yamasaki Sato, Carlos Eduard (2017) Value co-creation in the management of projects delivering integrated solutions: the case of BT Global Services in the UK. International Journal of Project Organisation and Management. ISSN 1740-2891 (Accepted)

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Abstract

This paper investigates the role of value co-creation in the management of projects delivering integrated solutions, implementing a new business model for incumbent telecommunications operators. The case study of BT Global Services (BTGS) shows that BT’s business unit responsible for the business of projects delivering integrated solutions requires collaboration at a strategic level between BTGS and customers. An empirical framework is proposed for value co-creation in projects delivering integrated solutions. It highlights the strategic alignment between the integrated solution’s provider (BTGS) and the customer as the main feature that differentiates this framework from those in the existing literature. It also highlights the importance of considering post-project (i.e. longer-term benefits after the handover) factors when evaluating project success.

Item Type: Article
Keywords: Integrated Solutions Projects; Value Co-Creation; Service Innovation; Next Generation Networks.
Schools and Departments: School of Business, Management and Economics > SPRU - Science Policy Research Unit
Subjects: T Technology > T Technology (General) > T0173.2 Technological change
T Technology > TA Engineering (General). Civil engineering (General) > TA0190 Management of engineering works
T Technology > TS Manufactures > TS0155 Production management. Operations management
Related URLs:
Depositing User: Carlos Sato
Date Deposited: 29 Aug 2017 09:12
Last Modified: 23 Oct 2017 15:31
URI: http://sro.sussex.ac.uk/id/eprint/69930

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