Quality assurance and internal organizational communications

Tourish, Dennis and Hargie, Owen (1993) Quality assurance and internal organizational communications. International Journal of Health Care Quality Assurance, 6 (4). pp. 22-28. ISSN 0952-6862

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Abstract

Reviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology ‐ the communication audit ‐ whereby organizations can monitor and evaluate quality in this sphere. Explains the core steps involved in implementing this type of audit and itemizes the main data collection tools.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Depositing User: Stacey Goldup
Date Deposited: 13 Jun 2017 10:28
Last Modified: 13 Jun 2017 10:28
URI: http://sro.sussex.ac.uk/id/eprint/68544
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