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Quality assurance and internal organizational communications
journal contribution
posted on 2023-06-09, 06:40 authored by Dennis TourishDennis Tourish, Owen HargieReviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. Explains the core steps involved in implementing this type of audit and itemizes the main data collection tools.
History
Publication status
- Published
Journal
International Journal of Health Care Quality AssuranceISSN
0952-6862Publisher
EmeraldExternal DOI
Issue
4Volume
6Page range
22-28Department affiliated with
- Business and Management Publications
Full text available
- No
Peer reviewed?
- Yes
Legacy Posted Date
2017-06-13Usage metrics
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