Communication audits and the management of change: a case study from an NHS unit of management

Tourish, D and Hargie, O (1996) Communication audits and the management of change: a case study from an NHS unit of management. Health Services Management Research, 9 (2). pp. 125-135. ISSN 0951-4848

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Abstract

This article explores the importance of high quality communication between managers and staff for the effective management of change within the National Health Service (NHS). In particular, a methodology termed communication audit is outlined. Such audits enable managers to gather accurate information about communication practices within organizations and allows them to assess the nature, quantity and quality of internal communications. This, in turn, facilitates the identification and resolution of potential problems and helps to provide a clearly focused agenda for action and change. A case study is offered which illustrates how such an audit was applied to a Unit of Management within the NHS. The implications for managers throughout the organization are then considered.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Depositing User: Stacey Goldup
Date Deposited: 13 Jun 2017 10:14
Last Modified: 13 Jun 2017 10:14
URI: http://sro.sussex.ac.uk/id/eprint/68533
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