E-government and changes in the public sector: the case of Greece

Petrakaki, Dimitra (2008) E-government and changes in the public sector: the case of Greece. In: Barrett, M, Davidson, E, Middleton, C and DeGross, J (eds.) Information technology in the service economy: challenges and possibilities for the 21st century. IFIP - the international federation for information processing, 267 . Springer, Boston, pp. 213-227. ISBN 9780387097671

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Abstract

During the past few decades, many governments around the globe have orchestrated e-government projects in order to improve the way they operate and provide public services to citizens. Apart from the opportunities they open up, e-government projects bring about changes in the well-established practices of the public sector. This paper illustrates some of these changes by exploring a Greek e-government initiative. As the case illustrates, e-government requires an output orientation and business-like behavior from officials, enables constant electronic control, and leads to the standardization of official’s knowledge. Drawing upon these changes, we propose a framework of the transformations that e-government brings about in the work roles, nature of work, forms of knowledge, modes of control, and source of accountability of officials.

Item Type: Book Section
Keywords: E-government, Public sector change, Power, Performance, Standardization
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences
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Depositing User: Tahir Beydola
Date Deposited: 17 Jun 2016 10:26
Last Modified: 17 Jun 2016 10:26
URI: http://sro.sussex.ac.uk/id/eprint/61538
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