Barriers in local e–government partnership: evidence from Malaysia

Khadaroo, Iqbal, Wong, Meng Seng and Abdullah, Amina (2013) Barriers in local e–government partnership: evidence from Malaysia. Electronic Government, an International Journal (EG), 10 (1). pp. 19-33. ISSN 1740-7494

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Abstract

This paper explores the implementation of an e–government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi–structured interviews conducted with managers and users of e–government services. We found that the use of short–term partnership models, lack of funding, failure to deliver results by third–party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e–government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third–party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e–government partnership.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Depositing User: Joy Blake
Date Deposited: 31 May 2016 14:12
Last Modified: 31 Aug 2016 14:09
URI: http://sro.sussex.ac.uk/id/eprint/61219
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