O'Connell De Lange Stoner and Sangster Strategic manoeuvres and impression management_communication approaches in the case of a crisis event 2016 Final Version used for typesetting 070216.pdf (545.96 kB)
Strategic manoeuvres and impression management: communication approaches in the case of a crisis event
journal contribution
posted on 2023-06-15, 20:45 authored by B O'Connell, P De Lange, G Stoner, A SangsterThis historical study examines the actions of the Australian former asbestos company, James Hardie, when faced with a potentially ruinous corporate scandal between 2001 and 2007. The company became vilified as public awareness grew of the damage to public health its use of asbestos had caused. In response, it set- up a knowingly underfunded compensation fund supported by a strategy of misinformation and denial. Its actions are analysed using Oliver’s typology of strategic responses and theories of crisis management and crisis communications, providing insights into the company’s motivations for adopting strategies that took it to the brink of financial collapse
History
Publication status
- Published
File Version
- Accepted version
Journal
Business HistoryISSN
0007-6791Publisher
Taylor & FrancisExternal DOI
Issue
6Volume
58Page range
903-924Department affiliated with
- Business and Management Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2016-04-07First Open Access (FOA) Date
2017-07-14First Compliant Deposit (FCD) Date
2016-04-05Usage metrics
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