Highlighting the role of servicescapes and organizational climate on employees’ performance

Kaminakis, Kostas, Gounaris, Spiros and Boukis, Achilleas (2012) Highlighting the role of servicescapes and organizational climate on employees’ performance. In: Marketing Dynamism & Sustainability: Things Change, Things Stay the Same. Springer, London, pp. 755-764. ISBN 9783319109114

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Abstract

This study integrates existing streams of literature in order to provide new academic insights regarding servicescapes’ and organizational climate’s perceptions impact on employees’ performance. Employee approach/avoidance behaviors towards their workplace are proposed to mediate these relationships and employee cognitive and emotional reactions to the tangible and intangible environment are suggested to be antecedents of these behaviors.

Item Type: Book Section
Schools and Departments: School of Business, Management and Economics > Business and Management
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Depositing User: Achilleas Boukis
Date Deposited: 18 Jan 2016 14:25
Last Modified: 18 Jan 2016 14:25
URI: http://sro.sussex.ac.uk/id/eprint/59294
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