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Street-level bureaucracy: an underused theoretical model for general practice?

journal contribution
posted on 2023-06-08, 22:35 authored by Maxwell CooperMaxwell Cooper, Sangeetha Sornalingam, Catherine O'Donnell
Street-level bureaucracy (SLB) is a sociological theory that seeks to explain the working practices and beliefs of frontline workers in public services and the ways in which they enact public policy in their routine work. Developed by an American, Michael Lipsky, it examines the workplace in terms of systematic and practical dilemmas that must be overcome by employees, with a particular focus on public services such as welfare, policing, and education. The theory is based on the notion that public services represent ‘the coal mines of welfare where the “hard, dirty and dangerous work” of the state’ is done.’

History

Publication status

  • Published

Journal

British Journal of General Practice

ISSN

0960-1643

Publisher

Royal College of General Practitioners

Issue

636

Volume

65

Page range

376-377

Department affiliated with

  • BSMS Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2015-09-21

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