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On line banking: strategic and management challenges

journal contribution
posted on 2023-06-08, 22:09 authored by Chris StoreyChris Storey, Elizabeth Daniel
On-line or electronic delivery is the newest delivery channel to be offered by the retail banks, and there is wide agreement in the industry that this channel will have a significant impact. This article identifies the approaches being adopted by UK retail banks and the strategies underlying those approaches. The management problems and concerns in implementing these services are identified and discussed.

History

Publication status

  • Published

Journal

Long Range Planning

ISSN

0024-6301

Publisher

Elsevier

Issue

6

Volume

30

Page range

890-898

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2015-08-20

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