Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity

Newell, S, Huang, J C, Galliers, R D and Pan, S L (2003) Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity. Information and Organization, 13 (1). pp. 25-52. ISSN 14717727

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Abstract

This paper examines the simultaneous implementation within a single organization of two contemporary managerial information systems—Enterprise Resource Planning (ERP) and Knowledge Management (KM). Exploring their simultaneous deployment within an organization provides an opportunity to examine the resulting interactions and impacts. More specifically, we examine their combined influence on improving organizational efficiency and flexibility, two outcomes which traditional organizational theory suggests are incompatible. Through an interpretative case study, the research confirms that: (1) the two systems can be implemented in tandem to good effect; (2) complementarity between the two systems is possible, although this is not an automatic outcome, it has to be fostered. This complementarity is analyzed in relation to the four mechanisms (namely partitioning, enrichment, metaroutines and switching) proposed by Adler, Goldoftas and Levine (Organization Science 10 (1999) 43), as vital for the simultaneous development of organizational efficiency and flexibility.

Item Type: Article
Schools and Departments: School of Business, Management and Economics > Business and Management
Depositing User: Catrina Hey
Date Deposited: 24 Dec 2014 11:46
Last Modified: 24 Dec 2014 11:46
URI: http://sro.sussex.ac.uk/id/eprint/51850
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