Social media for openness and accountability in the public sector: cases in the Greek context

Stamati, Teta, Papadopoulos, Thanos and Anagnostopoulos, Dimosthenis (2015) Social media for openness and accountability in the public sector: cases in the Greek context. Government Information Quarterly, 32 (1). pp. 12-29. ISSN 0740-624X

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Abstract

This paper explores the use of government social media for opennessand accountability. The extant literature has
highlighted the benefits of social media use in this context to enhance citizen participation and engagement in
decision-making and policy development, facilitate openness and transparency efforts, and reduce corruption. Yet, there are limited studies that discuss those properties of social media that can afford openness and accountability, and their implications for policy and practise. To address these gaps, a study is conducted in the Greek context using interviews with top managers, policy makers, and relevant stakeholders across five initiatives. We discuss distinct affordances for openness and accountability, and propose their inclusion as building blocks of the national ICT policy for openness and accountability. Finally, we provide the implications of the affordances lens for policy and practise, the limitations of the study and future research avenues.

Item Type: Article
Keywords: Social media, Openness, Accountability, Affordances, Design, Strategies, National policy
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: T Technology > T Technology (General) > T0055.4 Industrial engineering. Management engineering > T0058.5 Information technology
Depositing User: Athanasios Papadopoulos
Date Deposited: 24 Nov 2014 07:15
Last Modified: 22 Jun 2016 09:57
URI: http://sro.sussex.ac.uk/id/eprint/51467
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