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Site-shifting as the source of ambidexterity: empirical insights from the field of ticketing

journal contribution
posted on 2023-06-08, 18:05 authored by Jimmy Huang, Susan Newell, Jingsong Huang, Shan-Ling Pan
Ambidexterity, defined as the capability to simultaneously explore knowledge to identify new market opportunities and exploit knowledge to capitalise on a firm’s existing niches, is considered to be crucial in today’s competitive marketplace. However, there is relatively limited research on how such a capability can be developed, and even less on the role of IT-enabled practices in promoting this. Drawing on the strategy-as-practice perspective, we investigate how interrelationships amongst practitioners, IT-enabled practices and praxis create a particular site of practice. More importantly, we consider how a site gets shifted over time through the emergence of changes in the interrelationships between IT-enabled practices and practitioners, stimulated by on-going praxis. Building on the findings derived from a case study of DaM,1 the leading ticketing company in China, we explain how the phenomenon of site-shifting can provide a useful conceptual lens for explaining ambidexterity. In doing this, we bring to the fore the importance of IT in achieving an ambidexterity capability.

History

Publication status

  • Published

Journal

Journal of Strategic Information Systems

ISSN

0963-8687

Publisher

Elsevier

Issue

1

Volume

23

Page range

29-44

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Legacy Posted Date

2014-08-12

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