Complaining online: How e-businesses should manage perceptions and Electronic Word of Mouth

Breitsohl, Jan, Griffiths, Gareth and Khammash, Marv (2010) Complaining online: How e-businesses should manage perceptions and Electronic Word of Mouth. In: EBES International Conference, 28-30 October 2010, Athens, Greece.

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Item Type: Conference or Workshop Item (Paper)
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences
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Depositing User: Janet Snow
Date Deposited: 05 Jul 2012 12:58
Last Modified: 12 Dec 2012 17:08
URI: http://sro.sussex.ac.uk/id/eprint/39979
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