Company complaint responses: Perceptions and perspectives of online credibility

Breitsohl, Jan, Khammash, Marv and Griffiths, Gareth (2010) Company complaint responses: Perceptions and perspectives of online credibility. In: IADIS International Conference on E-Commerce, 28-30 July 2010, Freiburg, Germany.

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Item Type: Conference or Workshop Item (Paper)
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences
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Depositing User: Janet Snow
Date Deposited: 05 Jul 2012 13:06
Last Modified: 12 Dec 2012 17:09
URI: http://sro.sussex.ac.uk/id/eprint/39978
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