Online complaint communication strategy: an integrated management framework for e-businesses

Breitsohl, J, Khammash, Marv and Griffiths, G (2013) Online complaint communication strategy: an integrated management framework for e-businesses. In: Martinez-Lopez, F J (ed.) E-business strategic management: research handbook. Springer Publishing House. ISBN 978-3-642-39746-2

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Item Type: Book Section
Schools and Departments: School of Business, Management and Economics > Business and Management
Subjects: H Social Sciences
Depositing User: Janet Snow
Date Deposited: 07 Mar 2013 11:55
Last Modified: 04 Sep 2013 12:39
URI: http://sro.sussex.ac.uk/id/eprint/39956
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