Managing service innovation: the need for selectivity rather than `best-practice'

Tidd, Joseph and Hull, Frank M (2006) Managing service innovation: the need for selectivity rather than `best-practice'. New Technology, Work and Employment, 21 (2). pp. 130-161. ISSN 0268-1072

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Abstract

In this paper we contrast the notions of best practice and configurations contingent on environmental conditions. The analysis draws upon our study of 38 UK and 70 US service firms. Four system configurations are identified, and the results provide an opportunity for updating the typologies of services, and suggest that practices and performance are multi-dimensional.

Item Type: Article
Additional Information: The paper makes use of contingency theory, with supportive data and factor analysis on the under-considered issue of managing innovation in services. It argues that whereas for the USA a `best practice' model fits quite well, in the UK it becomes necessary to consider at least 4 systemic forms of organizations, built around 4 elements of `efficiency'. Prof Tidd had the main responsibility for this part of the joint paper.
Schools and Departments: School of Business, Management and Economics > SPRU - Science Policy Research Unit
Depositing User: Joseph Tidd
Date Deposited: 06 Feb 2012 20:04
Last Modified: 03 Apr 2012 11:28
URI: http://sro.sussex.ac.uk/id/eprint/23900
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